Frequently Asked Questions 689bet — Get Your Questions Answered

To register you'll need: your full name, CPF, date of birth, mobile number with area code, and a valid email address. That's all it takes to create your account and start depositing. Full identity verification (KYC), which requires submitting physical documents, is only required before your first withdrawal — it won't prevent you from accessing the platform right away.

No. 689bet strictly allows one account per person, identified by CPF. Creating multiple accounts violates the Terms & Conditions — when detected, all accounts are closed and balances may be canceled. If you've forgotten your login details, use the password recovery option or contact support via chat or email suporte@689bet.click.

689bet is strictly for users aged 18 and over. You confirm your age during registration, and identity verification (KYC) validates your date of birth before withdrawals are released. Accounts identified as belonging to minors are closed immediately. If you suspect a minor is using the platform, please contact us at suporte@689bet.click.

You can update your email, phone number, and password directly in your account settings after logging in. For email and phone changes, you may need to confirm the update via a verification code sent to your current contact. Changes to personal data such as CPF and full name must be handled through support, with identity verification required.

To permanently close your account, contact support by email suporte@689bet.click requesting the closure. Before closing, any available balance must be withdrawn. If the reason is difficulty controlling your betting, consider using voluntary self-exclusion instead of closing the account — it blocks access for a set period without permanently losing your account. Learn more at Responsible Gambling.

After logging in, go to "Deposit" in your account area. Select Pix as the method, enter the amount you wish to deposit (minimum R$ 10.00), then copy the Pix key or scan the generated QR Code. Open your bank app — Nubank, Itaú, Bradesco, Banco do Brasil, or any other — and complete the payment. Your balance appears in your 689bet account within 2 minutes of bank confirmation.

Processing times vary depending on your level on the platform. For standard users, Pix withdrawals are processed within 24 hours. For VIP Program members, processing takes just a few minutes. Processing begins once 689bet's team reviews your request — your first withdrawal may take a little longer, as it requires KYC validation if not yet completed.

The minimum withdrawal amount at 689bet is R$ 20.00. Bonus balance cannot be withdrawn directly — it must first be converted into real balance by completing the rollover required by the promotion. Only real balance (from deposits and winnings with rollover completed) is available for withdrawal.

In addition to Pix, 689bet accepts boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfers from any Brazilian bank such as Nubank, Itaú, Bradesco, and Banco do Brasil. Pix is the fastest and recommended method for both deposits and withdrawals due to its speed and no additional fees.

If more than 10 minutes have passed since payment and your balance still hasn't appeared, first check your bank statement to confirm the Pix was debited. If it was, contact 689bet support via live chat or email suporte@689bet.click providing the Pix key used, the amount, and the time of the transfer. Make sure you used the Pix key generated by the platform itself — payments sent to the wrong key cannot be reversed by 689bet.

Identity verification (KYC) is required by regulation and confirms that you are the legitimate account holder — preventing fraud and ensuring compliance with anti-money laundering rules. For KYC you'll need to submit: a photo of your RG or CNH (front and back) and proof of address issued within the last 3 months. Documents are submitted through the user area. Review takes up to 24 business hours and, once approved, covers all future withdrawals.

The welcome bonus is granted automatically after your first deposit of at least R$ 20.00. The bonus amount (up to 100% of your deposit) is credited as bonus balance — separate from your real balance — and requires a 20x rollover to be converted into withdrawable funds. For example: a R$ 100.00 deposit earns a R$ 100.00 bonus, requiring R$ 2,000.00 in wagers to unlock the withdrawal. You have 30 days to complete the rollover. Each CPF can claim the bonus only once.

Rollover is the multiplier that determines how much you need to wager using your bonus balance before you can withdraw. A 20x rollover on a R$ 100.00 bonus means you need to place R$ 2,000.00 in total bets. Only settled (completed) bets with odds above the minimum set in the promotion's terms count toward the rollover. Cancelled bets and cash out bets do not count. You can track your rollover progress in the bonuses area of your account.

If the rollover is not completed within 30 days, the bonus balance is automatically canceled. Your real account balance — from deposits and any winnings from real-balance bets — is not affected. The welcome bonus can only be activated once, so an expired bonus cannot be reactivated. Keep an eye on the deadline by checking the bonus section of your account.

Yes. The 689bet VIP Program offers weekly cashback on net losses, personalized reload bonuses, priority withdrawals, and exclusive promotions as you move up in level. Every bet earns VIP points. 689bet also runs limited-time promotions tied to Brasileirão, Copa do Brasil, Libertadores, and e-sports tournaments — check the promotions area in your account for active offers.

689bet covers football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, and international leagues), basketball (NBB and NBA), volleyball, tennis, MMA and UFC, Formula 1, boxing, rugby, e-sports (CS2, League of Legends, Valorant, Dota 2), and more. Within each sport, dozens of markets are available — from simple match result to handicap, total goals, both teams to score, corners, and beyond.

Cash out is a feature that lets you settle a bet before the final result, locking in a partial return — either to secure a profit or limit a loss. If your team is winning at halftime but you don't want to risk the second half, for example, you can use cash out to receive a value calculated in real time based on current odds. Not all markets support cash out — the option appears automatically in your open bets area when it's available for that event.

The live betting let you bet while the event is in progress. Odds are updated in real time based on the score, match time, and team performance. You can follow live stats directly on the platform — possession, shots, cards, corners — and use that information to make your decisions. Live betting odds can be especially attractive at certain moments in a match. Keep in mind that markets may be briefly suspended during decisive moments such as penalties or goals.

Yes. Parlay bets combine two or more events on a single slip — the odds multiply, boosting the potential return. For the bet to win, every selected event must come through. You can combine Brasileirão, Copa do Brasil, Libertadores, and other sports on the same slip. The minimum stake and minimum odds per selection may vary depending on the rules of any active promotion linked to a bonus.

Yes. The Tips from 689bet features match previews covering the Brasileirão, Copa do Brasil, Libertadores, and other competitions, with suggested markets and highlighted odds. Tips are informational and stats-based — they do not guarantee any outcome. The decision to bet is always yours. Use these tips as a starting point for your own analysis, not as guaranteed results.

The Casino at 689bet features over 5,000 games: slots from hundreds of top providers, live roulette with real dealers, blackjack, baccarat, live poker, crash games like Aviator and JetX, virtual scratch cards, and live game shows. All games share the same login and balance as your sports betting account — no separate accounts needed.

The live casino streams real gaming tables in real time. You join roulette, blackjack, baccarat, and other games with a live human dealer running the action. You can interact via chat and watch the results unfold in real time. Bets are placed through the platform interface, and winnings are credited to your account balance instantly. Tables offer a range of betting limits to suit different types of players.

Crash games are games where a multiplier rises continuously and you need to cash out before the game "crashes." In Aviator, for example, a plane takes off and the multiplier climbs — you place your bet and withdraw before the plane flies off screen. If you don't cash out in time, you lose the bet. The longer you wait, the higher the potential multiplier — but the greater the risk. You can set an automatic cash out at a chosen multiplier. It's an entertainment game with random outcomes certified by a Random Number Generator (RNG).

RTP (Return to Player) is the theoretical percentage a slot returns to players over a large number of spins. An RTP of 96% means that, statistically, for every R$ 100.00 wagered, R$ 96.00 is returned as prizes — though this figure is calculated across millions of spins and does not apply to a single short session. The RTP for each game is available on the slot's info screen. Games with a higher RTP return more over the long run, but this does not guarantee winnings in short sessions.

The E-sports at 689bet covers the biggest competitive titles: CS2 (Counter-Strike 2), League of Legends, Valorant, Dota 2, FIFA/EA FC, Rainbow Six Siege, King of Glory, and more. Coverage includes international and regional championships as well as the Brazilian e-sports scene. Odds, available markets, and live coverage vary by tournament and season.

Yes. Live e-sports betting works similarly to traditional Sports Betting — odds update in real time as the match progresses, with markets such as map winner, next round winner, total kills, and more. The availability of live markets depends on the game and tournament. For the most popular titles like CS2 and LoL, live coverage tends to be broader, with dozens of simultaneous markets.

After logging in, go to your account settings and find the "Security" section. There you'll find the option to enable 2FA via mobile — 689bet sends an SMS code every time you attempt to log in, requiring confirmation before granting access. It takes less than 2 minutes to set up and is the most effective safeguard against account breaches, even if your password is compromised. Strongly recommended for all users.

On the login, click "Forgot my password". Enter your registered email and you'll receive a link to create a new password within 5 minutes (check your spam folder too). The link expires in 30 minutes for security. If you no longer remember your registered email, contact support by email suporte@689bet.click with your CPF and date of birth to verify account ownership.

Act fast: change your password immediately using the password recovery option. Check your access history in the settings and end all active sessions. Then contact 689bet support via live chat or email suporte@689bet.click reporting the incident. The team can temporarily lock the account while investigating and help reverse any unauthorized transactions. Never share your password with anyone — the 689bet team will never ask for your password.

Always check that the URL in your browser bar is exactly 689bet.click before entering your email and password. Scammers create near-identical pages with slightly different addresses. 689bet will never send messages asking for your password via SMS, WhatsApp, or email. If you receive any suspicious communication in 689bet's name, please forward it to suporte@689bet.click. Always access the platform by typing the address directly into your browser, not by clicking on third-party links.

Go to your account settings after logging in and find the "Responsible Gambling" section. There you can set deposit limits (daily, weekly, or monthly), individual bet limits, and loss limits per period. Restrictions take effect immediately. To increase a limit, a 7-day cooling-off period applies — to lower one, the change is instant. Learn more at Responsible Gambling.

In the "Responsible Gambling" section of your account settings, you can activate a forced break (24 hours, 7 or 30 days) or voluntary self-exclusion (3 months, 6 months, 1 year, or permanent) in just a few clicks. During a break, depositing and betting are not allowed — but you can still withdraw your available balance. Breaks and self-exclusions cannot be cancelled before the period ends, even by support. For withdrawals during self-exclusion, please contact us by email.

In Brazil, CAPS (Centro de Atenção Psicossocial) provides free care through SUS — find your nearest unit on the federal government's website. Jogadores Anônimos (JA) runs in-person and online support groups in cities across the country. CVV (Centro de Valorização da Vida) is available around the clock at 188 and can point you toward additional resources. 689bet encourages any user who needs support to reach out without hesitation. More information at Responsible Gambling.