689bet respects your privacy. This document explains, clearly and directly, what data we collect, how we use it, who we share it with, and what your rights are as a data subject under Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018).
The core principles that guide how 689bet handles your data — before any technical details
All communication between your browser and 689bet is encrypted with 256-bit SSL — the same standard used by Brazilian banks like Nubank, Itaú, and Bradesco. Your data is never transmitted without protection.
689bet processes all personal data in accordance with Brazil's General Data Protection Law (Law No. 13.709/2018). You have the right to access, correct, delete, and port your data at any time.
You decide what you want to receive. You can opt out of marketing communications at any time, request access to your data, or request account deletion without unnecessary red tape.
689bet never sells, rents, or transfers your personal data to third parties for advertising purposes. Data is only shared when necessary to operate our services or as required by law.
Payment information — such as Pix, card, or boleto details — is processed by PCI-DSS certified partners. 689bet does not store full card numbers on its servers.
Promotions, tips, and 689bet news are sent by email or phone only with your consent. You can withdraw that consent at any time without losing access to your account.
The LGPD guarantees concrete rights — and 689bet ensures you can exercise them without any obstacles
Request a copy of all personal data 689bet holds about you — including betting history, transactions, and communications.
Correct incomplete, outdated, or inaccurate data directly in your user area or by contacting support.
Request the deletion of your personal data when it is no longer needed, except where legal retention obligations apply (such as financial records required by law).
Receive your data in a structured, machine-readable format so you can transfer it to another service, where technically feasible.
Object to the processing of your data for marketing or promotional purposes without any impact on your use of the platform.
Know exactly what data we collect, why we collect it, how long we keep it, and who we share it with.
To exercise any of these rights, submit your request to suporte@689bet.click. Response time is up to 15 business days.
This Privacy Policy applies to all services offered by 689bet on the platform 689bet.click, including Sports Betting, casino, e-sports, and all related features. By creating an account or using our services, you agree to the data processing described in this document.
The controller of the personal data processed under this Privacy Policy is 689bet, operator of the platform available at 689bet.click, active in the Brazilian Sports Betting and online casino market.
For all privacy and data protection matters, the official contact channel is the email suporte@689bet.click. The Data Protection Officer (DPO) is available at the same address — please include "DPO Request" in the subject line.
A 689bet collects personal data at different points during your interaction with the platform. Below are the data categories and the situations in which they are collected:
| Category | Specific Data | When It Is Collected |
|---|---|---|
| Identification | Full name, CPF, date of birth, ID document photo | Registration and KYC verification |
| Contact | Email address, mobile number, residential address | Account registration and profile updates |
| Financial | Pix key, card data (tokenized), transaction history | Deposits and withdrawals |
| Behavior | Betting history, games accessed, session duration | Continued use of the platform |
| Technical | IP address, device type, operating system, browser | Platform access |
| Communications | Support chat history and email exchanges | Customer support interactions |
689bet does not collect sensitive data such as racial origin, religious beliefs, health information, or sexual orientation. The data collected is the minimum necessary to operate the services, meet legal obligations, and ensure platform security.
About financial data: Full credit or debit card details are never stored on 689bet's servers. Processing takes place directly within the systems of PCI-DSS certified partners. For Pix payments, only the key is stored to facilitate future withdrawals, in accordance with the user's authorization.
A 689bet uses the personal data collected exclusively for the purposes described below. No data is used for purposes not set out in this policy without the data subject's renewed consent:
All data processing carried out by 689bet is based on at least one of the legal grounds set out in Article 7 of the LGPD:
About consent: Consent for marketing communications is separate from consent to the Terms and Conditions. You may withdraw marketing consent at any time without affecting your account or the services you use. To withdraw, go to your account settings or send a request to suporte@689bet.click.
A 689bet does not sell or rent users' personal data. Sharing only occurs in the situations below, always with appropriate safeguards in place:
Under no circumstances does 689bet share data with advertising partners, ad networks, or data brokers for commercial purposes. Any communication claiming otherwise does not come from 689bet.
A 689bet retains personal data only for as long as strictly necessary for each purpose. The general retention periods are:
When the above retention periods expire, data is securely deleted or anonymized so that the individual can no longer be identified.
A 689bet implements appropriate technical and organizational measures to protect users' personal data against unauthorized access, leaks, alteration, or destruction:
In the event of a security incident that may affect users' personal data, 689bet will notify the affected data subjects and the National Data Protection Authority (ANPD) within the timeframes and under the conditions set out in the LGPD.
Your role in security: 689bet ensures platform security, but you are also responsible for keeping your password safe, not sharing it with anyone, and reporting any suspicious account activity immediately to suporte@689bet.click.
A 689bet uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience. Below are the types of cookies used:
689bet does not use third-party advertising cookies or share browsing data with ad networks. You can manage cookies in your browser settings, but disabling essential cookies may prevent the platform from functioning correctly.
The services of 689bet are intended exclusively for users aged 18 and over. The platform does not intentionally collect personal data from minors.
The identity verification (KYC) process is mandatory and includes confirmation of date of birth via an official document. Accounts identified as belonging to minors are closed immediately and all associated data is deleted, unless retention is required by a competent authority.
If you find that a minor is using the platform, or believe a child's data was inadvertently collected, please contact us immediately at suporte@689bet.click.
Some of the technical partners of 689bet — such as cloud infrastructure providers or international game suppliers — may process data on servers located outside Brazil.
When this occurs, 689bet ensures that transfers are carried out only to countries with an adequate level of data protection, or under contractual clauses that guarantee protection equivalent to that required by the LGPD. Data transferred internationally is always limited to the minimum necessary for the provision of the specific service.
Financial data: Transactions via Pix, boleto, and TED are processed entirely in Brazil by partners certified by the Central Bank. No international transfer of financial data takes place.
To exercise any of the rights guaranteed under the LGPD, submit your request to suporte@689bet.click with the subject line "LGPD Request" and include the following information:
The response deadline is up to 15 business days from receipt of the complete request. In cases requiring more in-depth review, this period may be extended by the same amount of time, with prior notice to the data subject.
If 689bet's response is unsatisfactory, you have the right to file a complaint with the National Data Protection Authority (ANPD), through the official channels available on the authority's website.
Data deletion requests may not be fully fulfilled when the data is required to comply with a legal obligation (such as the 5-year retention of financial records) or to exercise rights in judicial or administrative proceedings.
A 689bet may update this Privacy Policy periodically to reflect changes in our services, applicable law, or data processing practices. The date of the most recent update is always shown at the top of this document.
Material changes — those affecting your rights or the way your data is processed — will be communicated at least 7 days in advance by registered email and via an in-platform notice. Continued use of the services after the changes take effect constitutes acceptance of the updated terms.
If you do not agree with the changes, you may close your account and request data deletion before the new version takes effect, as described in the previous section.
For questions regarding this Privacy Policy, personal data processing, or the exercise of LGPD rights, please contact the 689bet:
The Data Protection Officer (DPO) at 689bet is responsible for ensuring compliance with the LGPD and serving as the point of contact with the ANPD. The DPO responds exclusively by email, within up to 15 business days.
This Privacy Policy should be read together with the Terms and Conditions and the guidelines of Responsible Gambling from 689bet. All documents form part of the agreement between you and the platform.
The most common questions about how 689bet handles your personal data
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